A TO ZEN THERAPIES - RETURN & REFUND POLICY
A to Zen therapies Return & Refund policy lasts 30 days. If 30 days have gone by since you purchase any of our massage therapy & wellbeing services, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
There are certain situations where only partial refunds are granted (if applicable), such as any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected by our team at A to Zen therapies, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact A to Zen Therapies here.
To return your product, you should mail your product to:
A to Zen therapies
23 Hemsworth court
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. A to Zen therapies doesn't guarantee that we will receive your returned item.
2. What information do we collect?
A to Zen therapies may collect, store and use the following kinds of personal data:
information that you provide to us for the purpose of subscribing to our e-mail notifications and newsletters (name and email address)
Information that you provide when communicating with us through the “Contact” form (name, email address and the content of your communication)
When you visit our website our web server does automatically record the name of your internet service provider (ISP), the website from which you visited us, the pages on our site you visit amongst other statistics through the utilisation of “Cookies”. This information is anonymous.
information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. This information is anonymous.
3. Using your personal data
A to Zen therapies may use your personal information to:
provide you with further information about the massage therapy & wellbeing services we offer or to assist you in answering questions you may have submitted.
send invoices to you the massage therapy & wellbeing services you have purchased, and collect payments from you.
send to you our A to Zen therapies healthy living newsletter and other marketing communications relating to our massage therapy business which we think may be of interest to you, and where you have specifically agreed to this.
Your personal data will only be added to our email mailing list when, or if you take affirmative online action to ‘opt-in’. Some opt-ins may be manually processed with your permission.
You can unsubscribe from email newsletters at any time through an “Unsubscribe” link at the bottom of the A to Zen therapies email newsletter or other clear means of unsubscribing.
A to Zen therapies Email marketing campaigns may contain tracking facilities to monitor activity, such as opening and forwarding of emails and clicking of links. This is used to refine future A to Zen therapies email campaigns to supply the user with more relevant content.
We will not without your express consent provide your personal data to any third parties for the purpose of direct marketing.
4. Other disclosures
to the extent that we are required to do so by law;
in connection with any legal proceedings or prospective legal proceedings;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
5. Security of your personal data
A to Zen therapies will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
A to Zen therapies do not sell, rent or distribute personal data to third parties.
6. Policy amendments
7. Your rights
You may instruct us to provide you with any personal data we hold about you.
You may instruct us NOT to process your personal data for marketing purposes by email (to email@example.com ) at any time (in practice, you will usually expressly agree in advance to our use of your personal data for marketing purposes, or A to Zen therapies will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes).
8. Third-party websites
9. Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Light centre Monument,
36 St Mary at Hill,
London, EC3R 8DU
Alternatively, you can contact us by telephone on 075 9537 8108