COVID-19 HEALTH & SAFETY PROTOCOLS
In response to the rising concerns regarding COVID-19, I would like to take this opportunity to explain our new health and safety protocols. These have been established in accordance to the government requirements, WHO, Public Health England and our professional association guidance, in order to ensure your health, safety and wellbeing at all times.
OUR HYGIENE PROTOCOL
We will ensure a 30min gap between each client to have enough time to thoroughly clean and disinfect everything in the treatment room. This will include all touch points such as the table, door handle, card reader etc. We will sanitise the massage couch after each use, especially around the face cradle with antibacterial liquids and wipes.
We won’t be using a massage cover at this time, but we will cover the bed with couch roll, disposable face cradle covers and wipeable pillows as an additional precaution.
PPE: We will wear a face mask and visor at all times. As a standard procedure we will also be wearing gloves and an apron which will be changed for each client. If you prefer to receive your treatment without gloves, this is still possible (as it is not a compulsory safety requirement, just please let your therapist know.
You are not required to wear a mask, even tough we would suggest you to do so.
CLIENTS COVID-19 GUIDELINES
1. If you are feeling unwell or have a temperature or showing any COVID-19 symptoms, you must let us know prior to your appointment and we will discuss about the cancellation/rescheduling.
If you are a first-time client, your pre-session consultation please fill the form below 24 hours prior to the visit. (We will also send again the consultation form link alongside your appointment reminder)
If you are an existing client we need to do a short update consultation – to see how you have been since pre lockdown and whether you have any Covid-19 issues. Please fill the form below 24hrs prior to your appointment.
We will also send again the consultation form link alongside your appointment reminder)
2. Digital thermometers are installed at the entrance of the clinics (we will be only operating at the Light centre in Monument and in Moorgate at the moment). You will be responsible for taking your temperature on arrival. Anyone showing a temperature higher than 37.8 degrees C will be required to leave site immediately.
3. On arrival, please make your way to the reception area to wait for your Therapist to collect you, but only enter the reception a few minutes before your therapy time slot. If there is no reception staff member on shift, please text us on 075 9537 8108 to be let into the centre and wait outside until entry is permitted.
4. Even tough it is not compulsory, we strongly advise you to wear a mask inside the common areas of the centre and please respect the government advised social distancing guidelines with regards to any staff, other clients, practitioners or anyone else in the building except within the treatment room.
5. Once inside the centre please use the hand sanitiser provided on entry (available inside front door)
6. PAYMENT: We still accept payment both by card and cash, even tough payment ideally should be made prior to the appointment via Bacs or card (following a link we will provide upon receiving your booking request) to avoid touching card machines or money.
7. CANCELLATION POLICY:
In this difficult time, we are afraid we won’t be able to allow any exceptions and last minute cancellations as the centres where we operate have also changed their cancellation policy and we can’t be as flexible as before.
We now have a No-Show and Late Cancellation Protection in place, therefore, in order to secure your slot we now need you to confirm your appointment through the Fresha app. After your booking request, you will receive an email asking to add your card details to your booking but please be reassured that YOU WON’T BE CHARGED AT THIS TIME. Our new cancellation policy allows you to cancel for free up to 24 hours ahead, otherwise you will be charged 50% of the service price for late cancellation or 100% for not showing up.
If you are feeling unwell, please do not come to your appointment and let us know as soon as possible.
8. Please also bring your own water as we are not using any glassware at the moment.
LIGHT CENTRE HEALTH & SAFETY PROTOCOLS
Both the Light centre in Monument and Moorgate have also implemented their health and safety protocols to ensure all common areas are regularly disinfected and social distancing is maintained at all times.
You can read more about all their new safety measure in place here.
COVID-19 CONTRACTION EMERGENCY POLICY
We will keep a detailed list of all clients we see and their contact details and we will have to provide this information to the Light centre in the event that any person who has been in the Centre (while you were on site at that time) contracts COVID-19.